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FAQs

Delivery & Returns

Currently we deliver to the UK, the EU and all EFTA states.

Unfortunately, some of our suppliers are not able to deliver to all the countries we sell to. When a product is not available for delivery to your country, the ‘add to basket’ button will not appear in the product page. If a mistake has been made and you have purchased an item that doesn’t ship to your address, we will notify you of the error and cancel the order.

Due to the dropshipping nature of our company, we are not always 100% in control of our delivery times. Most of our products are delivered to the UK and Europe within 10 working days. Some of our suppliers use tracking services and when that is the case we will pass those details to you. 

We trust our suppliers to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can.

When accurate delivery times matter most (e.g. the time leading up to Christmas) we will display store notices that notify you of the last day you can place an order to guarantee you will receive your items in time.

Please contact us and we will look into it for you.

Fear not! This is very normal. If your order contains products from different suppliers or from the same supplier, but different processing times, you will receive multiple parcels. This may seem wasteful, but we promise it is not. Please check our about pages for more details.

Unwanted items

If you receive an item you no longer want please contact us.

We will provide you with the return address for the particular item within 48 hours of receiving your request and you may return it in its original condition at your expense.

You have 15 days from the day you receive your item to return it for a full refund to your original payment method.

You have 30 days from the day you receive your item to return it for a coupon code of the same value.

We aim to refund you within 14 days of receiving the returned item.

Proof of postage

We strongly recommend you get proof of postage when returning an item and that you use a tracking service.

Items that can’t be returned

  • Face + Body products if opened, used or protective seal is not intact
  • Underwear if the hygiene seal is not intact or any labels have been broken
  • Swimwear if the hygiene seal is not intact or any labels have been broken
  • Pierced jewellery if the seal has been tampered with or is broken.
  • Personalised or Custom made items.

None of this affects your statutory rights.

Original condition

All returned items should be sent back in their original condition together with the original packaging and all brand tags.

Footwear – only try on footwear on carpeted floors to protect the soles. They must also be returned with the original box (if any) and original any shoe or dust bags (if any).

All items are inspected on return. Of course, it’s fine to try an item on like you would in a store, but don’t actually wear or use it. When trying on clothing please be careful with the item (don’t use unnecessary force) and don’t wear make-up, perfume, cologne, deodorant or antiperspirant as these can mark and leave scents on the item.

If an item is returned to us worn, used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.

None of this affects your statutory rights.

Fair use

 If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please contact us, we’ll be happy to discuss it with you.

Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.

This doesn’t affect your statutory rights.

Unfortunately this isn’t possible. However, if you prefer to receive a coupon code over a refund just let us know!

If you used a tracking service to return your items check with them. If not please contact us and we will contact our suppliers to ask for you.

Unfortunately no. If you received different parcels this means your products have come from different suppliers and will need to be returned to different addresses. This may seem wasteful, but we promise it is not. Please check our about pages for more details.

Order Issues

If you have received a faulty item please contact us with photos and details. We will pass those details to our supplier and ask you to return the item to them for a refund or a replacement. Please try to give as much detail as possible from the beginning as this will ensure quicker processing.

Most of our suppliers are small businesses as well and sometimes mistakes happen! Please contact us and we will sort it out. We might ask you to return the item to the supplier and will reimburse you for the return cost. In addition we will ensure you receive the correct item as soon as possible.

If your order contains products from different suppliers or from the same supplier, but different processing times, you will receive multiple parcels. This may seem wasteful, but we promise it is not. Please check our about pages for more details. If you still think a parcel should have contained an item it doesn’t please contact us and we can look into it for you.

Due to the small business nature of our shop amending or cancelling an order is not always easy. You can request a cancellation from your account or contact us with your request. If our suppliers have not processed your order yet then absolutely we will cancel it for you. If however the order has already been processed we will have to ask that you wait to receive the items and then contact us again to arrange a  return. 

Payment & Promotions

Our website is connected to PayPal checkout and Stripe. This means you can choose to pay with your PayPal account or with any major debit/credit card. Stripe also offers a ‘buy now’ option which connects directly to your Apple Pay or Google Pay accounts (providing you have those set up on your browser).

We accept payments in Pounds Sterling (GBP) and Euros (EUR). As we are based in the UK, the default currency is Pounds Sterling, but you can switch to Euros at the bottom left of every page on the site.

Absolutely. PayPal and Stripe both offer world class security. Please check our Privacy Policy for more details.

Easy! On the Cart page you will see a field to add your coupon code and click ‘apply’. If you have gone straight to the Check Out page then you will see a notice at the top asking if you have a coupon code to add. Please note if you click ‘buy now’ you will go straight to the Google Pay or Apple Pay checkout of your browser and will therefore not be given an option to add a coupon code.

Normally no, you can only use one coupon code per order. Occasionally we might issue you with a coupon code that can be used in addition to another one. If that’s the case it will be clear in the time of issuing.

Still need help? Contact us.

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